Question 1

How much is shipping?

Accepted Answer

Standard shipping is $6.99 per order and free on merchandise subtotals of $100+. Heavy items have a per-unit fee shown on the product page.

Question 2

When will my order ship?

Accepted Answer

In-stock orders placed before 4:00 PM ET on business days ship the same day. Each product shows its handling time.

Question 3

Do you offer expedited shipping?

Accepted Answer

We offer standard shipping only, which keeps prices low for everyone.

Question 4

Why do I need a dental license?

Accepted Answer

Federal and state rules restrict items like anesthetics, grafting materials and sutures to licensed professionals. Anyone can add them to the cart, but checkout requires a verified license.

Question 5

How long does license verification take?

Accepted Answer

Usually less than one business day. You’ll get an email when it’s verified, and we’ll remind you 30 days before it expires.

Question 6

Can I buy prescription items online?

Accepted Answer

No. Rx-only items are listed for reference only. Call 1-800-555-0132 to order.

Question 7

How does Auto Order work?

Accepted Answer

Choose eligible products and a frequency (every 2–12 weeks). We place the order automatically at the current price. Skip, pause, run now or cancel anytime from your account.

Question 8

What are shopping lists?

Accepted Answer

Named lists of products and quantities (e.g. “Hygiene room”). Add everything to your cart in one click from any device.

Question 9

Can I change or cancel an order?

Accepted Answer

Orders can’t be edited once placed. Request a cancellation from the order page while it’s still processing; we respond within 2 business days.

Question 10

What is your return policy?

Accepted Answer

Unopened items in original packaging can be returned within 30 days of receiving your return label. Pharmaceuticals, anesthetics, grafting material, short-dated and personalized items are non-returnable unless damaged or defective.

Question 11

What does “short-dated” mean?

Accepted Answer

The product expires sooner than usual, so it’s discounted. The expiration date is shown on the product page. Short-dated items are final sale.

Question 12

What is an “export package”?

Accepted Answer

The same product made for international markets. Labeling or packaging may differ from the domestic version.

Question 13

What is Signature Essentials?

Accepted Answer

Our house brand: clinic-grade essentials sourced from ISO 13485 certified manufacturers at lower prices.

Frequently asked questions

Shipping

Licenses & restricted items

Auto Order & lists

Orders & returns

Products