How to return an item
- Go to your orders, open the order and choose Get help → Return item(s).
- We’ll issue an RMA number and a prepaid return label on your support case.
- Ship the item within 30 days of receiving the label. Refunds go to the original payment method once we receive it.
Return conditions
- Items must be in original packaging and unopened, unless damaged or defective.
- Original shipping charges are non-refundable unless the item was damaged or defective.
- Non-returnable: pharmaceuticals, anesthetics, grafting material, short-dated items and personalized items.
Damaged, missing, wrong or expired items
Report these from the order’s Get help page within 7 days of delivery. Photos of the outer box and label, the item, and the lot number/expiration date help us resolve claims quickly.
Cancellations
Orders can’t be edited after they’re placed. To change an order, request a cancellation from the order’s Get help page and place a new order. Cancellation isn’t guaranteed once processing has started; we respond within 2 business days.
